1. Contact Our Customer Care Team

Email:

service@zeniovan.com

We review customer messages carefully and normally aim to respond within 24–48 business hours.

If you are contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps us locate the correct order more quickly.

For product or order questions, please provide:

• Product name or product page link
• Order number, when applicable
• A short explanation of your question or concern
• Relevant color, shape, size, or product option
• Clear photographs or a short video when reporting a problem
• Any other information that may help us review your request

2. Response Details

3. Orders, Delivery, and After-Sales Help

Our customer care team can help with questions related to your ZENIOVAN purchase, including:

• Order confirmation and order status
• Shipping progress and available tracking information
• Delivery updates and address-related concerns
• Product options and collection information
• Damaged, incorrect, missing, or incomplete items
• Return, refund, replacement, and exchange questions
• General assistance after purchase

When reporting a delivery or product issue, please send the order number, the email used for the purchase, and clear photos where relevant.

4. Product and Tableware Guidance

ZENIOVAN brings together expressive bowls, spoons, plates, and serving pieces featuring ocean-inspired blue tones, flowing shapes, glazed surfaces, blue-and-white patterns, terracotta accents, and gold details.

Our team can help you understand:

• Product shape, size, and intended use
• Available colors, patterns, and product options
• Glaze effects, surface details, and decorative finishes
• Differences between bowls, plates, spoons, and serving pieces
• Suggested placement for individual or shared dining
• Care, cleaning, and storage information listed for the item
• Packaging and included-piece information

Care instructions may differ from one product to another. Please review the individual product page before using an item in a dishwasher, microwave, oven, or other appliance.

5. Business and Wholesale Inquiries

We welcome inquiries from retailers, distributors, hospitality buyers, professional stylists, and potential business partners interested in the ZENIOVAN tableware collections.

For wholesale orders, bulk purchasing, distribution opportunities, or commercial cooperation, please email:

service@zeniovan.com

Please include the following information where possible:

• Business or company name
• Country and target market
• Estimated quantity or purchasing plan
• Type of cooperation you are seeking
• Your preferred contact details