1. Categories of Personal Data We Gather

"Personal data" refers to any details that identify you individually, relate to you, or can be reasonably linked back to your identity or household.

Subject to your use of our storefront and applicable privacy regulations, we may gather:

• Contact information including your full name, email address, telephone number, shipping destination, and billing records
• Account profile credentials, saved preferences, shipping selections, and communication choices
• Browsing and product records, such as viewed tableware, cart additions, completed transactions, replacements, and returns
• Order history, parcel dispatch references, shipping progress, and refund transaction receipts
• Payment transaction identifiers handled by PCI-DSS compliant payment service providers
• Customer care communications, email exchanges, order inquiries, and attached photos or videos of tableware items
• Technical device identifiers, browser specifications, IP addresses, operating platforms, and network attributes
• Site engagement data, referring websites, search terms used, on-site navigation paths, and time spent on product galleries
• Marketing campaign exposure, promotional click data, and conversion indicators
• Cookie preference configurations and consent records provided via your browser or device

Please note: ZENIOVAN does not store complete debit/credit card numbers or sensitive CVV/CVC security codes directly on our servers.

2. How We Collect Your Information

We obtain personal details through several legitimate channels:

• Direct submissions provided when placing an order, contacting support, or subscribing to tableware updates
• Automated data technologies, such as browser cookies, tracking pixels, scripts, and server diagnostic logs
• E-commerce systems and infrastructure provided through our Shopify platform
• Integrated payment processors, banks, and merchant clearing networks
• Logistics coordinators, international couriers, postal services, and fulfillment centers
• Site performance analytics, attribution networks, and digital optimization tools
• Network security providers, fraud detection systems, and risk screening services
• Public domain sources or authorized commercial partners in accordance with applicable laws

3. Purposes for Processing Your Information

We handle personal data to conduct our business operations and provide an exceptional shopping experience, including:

• Storefront Operations & Fulfillment: Presenting tableware collections, maintaining shopping carts, processing payments, arranging parcel transit, and verifying successful delivery.
• Transaction Security & Processing: Authorizing orders, validating billing credentials, mitigating fraud, processing cancellations, and executing approved refunds or exchanges.
• Customer Support & Assistance: Answering customer inquiries, providing order status updates, handling damage reports, and facilitating warranty or product returns.
• Tableware Consultation & Guidance: Providing information regarding ceramic finishes, dimensions, reactive glaze variations, dishwasher safety, and table styling recommendations.
• Marketing & Announcements: Sharing collection debuts, limited-run pottery releases, and promotional offers where permitted by applicable consent standards.
• Service Optimization & Analytics: Examining customer behavior, reviewing popular collections, identifying layout friction, and enhancing overall storefront responsiveness.
• Store Protection & Loss Prevention: Monitoring suspicious checkout events, defending against cyber threats, and safeguarding user sessions.
• Statutory & Regulatory Compliance: Adhering to accounting standards, tax documentation, commercial duties, and regulatory reporting mandates.

4. Cookies & Automated Tracking Technologies

ZENIOVAN and authorized third-party service partners implement cookies, tags, web beacons, and local browser storage to power digital operations.

These technologies allow us to:

• Facilitate essential storefront operation and navigation
• Preserve items added to your shopping cart across sessions
• Remember preferred display settings and currency views
• Detect abnormal access attempts and protect site integrity
• Evaluate visitor navigation and overall catalog engagement
• Optimize asset delivery speeds and overall browsing efficiency
• Measure the performance of product campaigns and sponsored links

Necessary technical cookies are vital for completing purchases and navigating secure pages. You have the right to modify or restrict non-essential tracking cookies at any time via your browser preferences or our dedicated Cookie Settings page.

5. Analytics, Advertising & Partner Technologies (Including AppLovin)

To better understand customer interests and refine our tableware marketing, we collaborate with reputable measurement, attribution, and analytics platforms.

Among our advertising and attribution collaborators is AppLovin Corporation ("AppLovin").

Technologies deployed by AppLovin and related networks may include measurement pixels, software developer kits (SDKs), scripts, and server-side tracking APIs.

Subject to your privacy settings and permissions, collected metrics may comprise IP addresses, device hardware identifiers, browser versions, visited collection pages, cart interactions, conversion milestones, and campaign identifiers.

These parameters help evaluate promotional campaign effectiveness, measure shopping attribution, optimize customer acquisition channels, and protect advertising integrity. We do not knowingly transmit sensitive financial data or confidential consumer records to AppLovin.

To examine AppLovin's complete data handling policies, please visit: https://legal.applovin.com/privacy/

6. When & Why We Share Personal Data

We only disclose personal data to third parties when necessary to fulfill your orders, provide our services, maintain security, or meet statutory obligations.

Authorized recipients may include:

• Shopify Inc. and core digital commerce hosting providers
• Payment processing gateways, merchant banks, and clearing institutions
• International logistics carriers, freight forwarders, and order distribution centers
• Customer communication portals, support ticketing software, and helpdesk systems
• Web infrastructure, cloud hosting, and content delivery network providers
• Analytics, search engine platforms, and performance tracking systems
• Marketing attribution partners, including AppLovin
• Fraud prevention agencies, credit verification, and cybersecurity investigators
• External accountants, legal advisors, corporate auditors, and compliance consultants
• Government departments, customs agencies, and regulatory bodies where legally required

Furthermore, personal details may be transferred in the event of an operational reorganization, corporate merger, asset acquisition, or business restructuring.

7. Our Operational Relationship with Shopify

The ZENIOVAN digital catalog and checkout infrastructure are powered by Shopify.

Shopify processes information derived from your visits and purchases to ensure secure checkout processing, maintain storefront reliability, prevent fraudulent transactions, and upgrade technical stability.

Customer data captured through zeniovan.com may be routed, transferred, and stored securely across Shopify's global server infrastructure outside your home jurisdiction.

For detailed information on how Shopify manages data privacy, please review: https://privacy.shopify.com/en

8. Personalized Marketing & Consumer Opt-Out Choices

Under various regional privacy statutes, specific data applications for cross-context behavioral marketing or digital measurement may be classified as targeted advertising, data sharing, or regulated transfers.

Where such regulations apply, you can exercise your right to limit or opt out of targeted advertising by:

• Adjusting your preferences on our website's Cookie Settings interface
• Rejecting non-essential marketing and measurement cookies
• Enabling Global Privacy Control (GPC) signals within your browser
• Submitting a formal opt-out request to service@zeniovan.com

9. Email Subscriptions & Notifications

With your consent or as allowed by relevant statutes, ZENIOVAN may deliver email messages covering newly launched glaze series, seasonal table sets, dining styling advice, or exclusive customer promotions.

You can withdraw your consent and unsubscribe at any moment by clicking the "Unsubscribe" link positioned in the footer of our newsletters.

Opting out of promotional messages will not disrupt transactional notifications essential to your orders, including order confirmations, tracking numbers, customer support answers, or return confirmations.

10. External Websites & Third-Party Platforms

Our pages may provide hyperlinks directing you to external websites, social platforms, carrier tracking portals, or payment services.

These external destinations maintain their own independent privacy documentation and operational standards. ZENIOVAN holds no governance over, and assumes no liability for, the privacy measures, content, or security protocols enforced by third-party websites.

11. Protection of Children’s Privacy

ZENIOVAN is an e-commerce platform curated for adult tableware buyers and home living enthusiasts.

Our services are not intended for children, and we do not knowingly solicit or collect personal information from individuals under the age of majority without parental consent.

If you suspect that a minor has submitted personal details to our storefront without guardian authorization, please notify us immediately so we can promptly delete the relevant data.

12. Data Safeguards & Storage Security

We employ technical, physical, and administrative protocols crafted to protect personal data from accidental loss, unauthorized inspection, alteration, damage, or illicit access.

Our protections include SSL/TLS encryption for online sessions, firewalls, role-based database permissions, frequent vulnerability reviews, and strict vendor vetting.

However, please keep in mind that no online network or electronic storage facility can guarantee absolute, impenetrable security against all risks.

13. Data Storage & Retention Guidelines

We keep personal information only for the duration required to fulfill original purchase agreements, complete deliveries, address customer inquiries, handle returns, resolve disputes, and comply with accounting, taxation, and statutory rules.

Specific retention intervals are established based on the nature of the data collected, contractual necessities, and local commercial recordkeeping laws.

14. Exercising Your Privacy Rights

Depending on your place of residence and applicable local privacy legislation, you may hold rights to:

• Request transparency and obtain a copy of the personal details we retain about you
• Request rectifications or corrections to outdated or incomplete records
• Request permanent deletion or erasure of your personal information
• Request data portability in a structured, commonly recognized digital format
• Object to or request restrictions on certain forms of data handling
• Revoke previously granted consents for marketing or analytics tracking

To submit a privacy request or inquire about your data, please contact our team using the credentials below:

zeniovan.com is owned and administered by Xi'an Rongxinda Technology Co., Ltd., which coordinates storefront operations, customer communications, tableware fulfillment, order processing, and associated e-commerce activities.