1. Checkout Encryption & Security Standards

ZENIOVAN incorporates industry-standard security protocols to defend transactional data against unauthorized interception or access.

Every checkout session across zeniovan.com is protected by 256-bit SSL/TLS cryptographic encryption. Transactions are processed via Level 1 PCI-DSS certified payment clearing gateways.

Security Guarantee: ZENIOVAN never views, processes, or stores your complete 16-digit card number or card security code (CVV/CVC) on internal company servers.

2. Supported Payment Methods

To offer a smooth checkout experience for our international clientele, we accept trusted electronic payment solutions:

• Major Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay for rapid, authenticated checkout
• Online Payment Gateways: PayPal Express Checkout and verified local electronic portals where available

Available payment gateways are displayed in real time during the final step of checkout based on your country, device capabilities, and currency selection.

3. Payment Authorization & Fraud Prevention Screening

When you submit an order, your payment card or financial account undergoes real-time automated fraud risk screening and pre-authorization.

Depending on your card issuer's policies, this may involve:

• 3D Secure (3DS) two-factor authentication or biometric mobile confirmation
• Billing address verification service (AVS) matching
• A brief temporary authorization pre-hold while transaction validity is verified

ZENIOVAN reserves the right to cancel orders flagged as high risk by automated security algorithms to protect account holders against unauthorized card usage.

4. Transparent Tableware Pricing & Order Totals

All tableware prices shown on our product catalog reflect valid retail amounts at the moment of selection.

The total presented in your final checkout summary itemizes:

• Individual product prices for selected tableware pieces[cite: 1, 2]
• Applicable freight and protective ceramic shipping fees
• Itemized sales taxes or customs estimates where configured for your destination
• Promotional reductions or applied gift card balances

You will review the exact, comprehensive cost before clicking "Pay Now". ZENIOVAN never assesses unannounced surcharges or hidden packing fees.

5. Supported Currencies & Foreign Exchange

The store displays localized currencies based on your regional browsing location or your manual currency switcher preference.

If your payment card is denominated in a currency different from the currency charged at checkout, your issuing bank will automatically convert the charge using their daily exchange rate.

Please note: Independent bank conversion rates and international processing charges imposed by foreign card providers are determined by your bank and are outside our direct governance.

6. Resolving Declined Transactions

If an attempted payment fails during checkout, the order will not be completed or scheduled for fulfillment.

Common factors causing payment declines include:

• Discrepancies between entered billing address and bank records on file
• Insufficient funds or daily merchant transaction limits
• Card provider automated fraud flags triggered by an overseas merchant transaction
• Uncompleted SMS/mobile one-time authorization challenges
• Outdated card expiration dates or incorrect CVV verification codes

If your payment does not proceed, we recommend verifying billing entries with your card provider or selecting an alternate payment method, such as PayPal or Apple Pay.

7. Duplicate Charges & Billing Inquiries

If multiple authorizations appear on your statement for an individual order attempt, this frequently represents a temporary bank authorization hold rather than a completed capture.

Temporary holds typically release automatically within 24–72 hours depending on your financial institution.

If you suspect a duplicate capture has occurred, please email our support team at service@zeniovan.com with your order number, transaction timestamp, and billing screenshot so we can review the gateway logs and release any redundant holds immediately.

8. Promotional Coupons & Discount Vouchers

Promotional coupon codes, newsletter sign-up privileges, and seasonal event discounts are subject to specific redemption guidelines:

• Discount codes must be entered into the checkout coupon field prior to authorizing payment
• Only one coupon code may be redeemed per order unless explicitly stated otherwise
• Promotional discount codes cannot be applied retroactively to orders already completed
• Promotions may exclude select limited-run artisan pieces or special studio collections
• Coupons have no cash value and cannot be redeemed for cash or credit balances

9. Refund Disbursement Processing

Approved refunds resulting from returns, order cancellations prior to dispatch, or transit breakage claims are processed back to the original funding account.

Once our team authorizes a refund in the Shopify merchant system:

• A refund notification receipt will be dispatched to your email
• Funds are processed to your card issuer or gateway within 1–3 business days
• Depending on your card issuer or banking institution, credit postings generally reflect on your statement within 3–7 business days

Refunds cannot be routed to a different payment card than the one originally charged, ensuring compliance with banking anti-money laundering standards.

10. Import Taxes, Duties & Customs Assessments

Shipments sent across international borders may occasionally incur customs inspections, local import tariffs, or Value-Added Tax (VAT) imposed by border regulatory bodies in your destination territory.

Unless explicit inclusive terms are presented during checkout, these statutory import fees are evaluated by national customs offices upon arrival and remain the responsibility of the recipient.

11. Payment & Billing Customer Care

For inquiries regarding billing adjustments, checkout security, currency conversions, or payment authorizations, please contact our support desk:

Please mention your order reference number in any communication so our team can access your transaction records without delay.