1. Scope of Agreement & Integrated Policies

These Terms govern the purchase and use of all ceramic tableware presented on zeniovan.com, encompassing artisan bowls, soup and serving spoons, dinner and salad plates, divided platters, spoon rests, and related tabletop accessories.

Your shopping experience is also subject to our specialized operational policies:

• Shipping & Logistics Policy
• Return, Refund & Breakage Policy
• Quality Support & Craftsmanship Guidelines
• Privacy Policy
• Cookie Preferences Policy

These documents should be interpreted in conjunction with these Terms. In case of any specific operational inquiry, the tailored policy will govern.

2. Handcrafted Ceramics & Product Representation

We take meticulous care to portray dimensions, glaze colors, capacity, and surface finishes as accurately as possible across our digital catalog.

Because our collections celebrate authentic high-fire kiln techniques, reactive glazing, and artisanal hand-painting, minor natural variations are intrinsic to each piece:

• Subtle color gradation, fluid glaze drips, and individual mineral mottling produced during kiln firing
• Organic contours, gently wavy rims, and hand-formed silhouettes
• Light variations in tone resulting from photographic lighting, screen calibration, or ambient viewing conditions
• Subtle differences between production firing batches

These natural characteristics represent the distinct beauty of handcrafted stoneware rather than flaws or discrepancies.

We reserve the right to correct catalog descriptions, adjust inventory availability, or update pricing without prior notice. In the event of a significant catalog error affecting an unfulfilled order, we will contact you to confirm or cancel the order.

3. Food Safety, Ceramic Care & Customer Responsibility

All ZENIOVAN dining pieces are crafted from high-temperature stoneware and finished with certified lead-free, non-toxic, and food-safe glazes.

Customers are responsible for reviewing individual product care specifications before culinary use, appliance placement, or cleaning:

ZENIOVAN is not liable for chips, cracks, or damage resulting from improper appliance use, severe thermal shock, drops, or abrasive scouring.

4. Order Submission & Merchant Acceptance

Submitting an order through our checkout initiates an offer to purchase. An automated order confirmation email acknowledges that we have received your request; it does not constitute final contract acceptance.

We reserve the right to evaluate, restrict, decline, or cancel any order at our discretion for reasons including:

• Unsuccessful payment authorization or identity verification failure
• Incomplete, unverifiable, or inconsistent shipping and billing details
• Suspected fraudulent checkout activity or unauthorized card usage
• Unanticipated inventory depletion or limited-run glaze availability
• Clear typographical or computational pricing errors
• Regional courier transit limitations or customs embargoes

If an order is declined or canceled after payment has cleared, an immediate and full refund will be issued to your original payment method.

5. Order Modifications & Cancellations

If you wish to correct your shipping destination or cancel an order, please email service@zeniovan.com as quickly as possible.

We make every reasonable effort to accommodate changes before orders enter warehouse packaging and dispatch. Once a package has been sealed or transferred to the logistics carrier, cancellations and address adjustments are no longer possible. In such cases, our standard return procedure will apply.

6. Pricing, Currencies & International Customs Duties

All product prices displayed on zeniovan.com reflect current storefront pricing at the time of purchase. Final checkout totals clearly show product costs and applicable shipping charges before payment is authorized.

International Customs & Taxes: Shipments dispatched across international borders may be subject to customs inspections, local import tariffs, brokerage fees, or Value-Added Tax (VAT) imposed by your destination government. Unless explicitly stated at checkout, these statutory fees remain the responsibility of the recipient.

7. Payment Security & Financial Clearance

All transactions on zeniovan.com are processed through encrypted, PCI-DSS Level 1 compliant payment gateways integrated via Shopify.

By completing payment, you confirm that you are authorized to use the designated card or payment account and that all billing credentials are authentic.

ZENIOVAN never stores or accesses your full credit card number or CVV security code. We hold no control over independent bank clearing policies, currency conversion fees, or foreign transaction charges applied by your card issuer.

8. Promotional Campaigns & Discount Offers

From time to time, ZENIOVAN may release promotional discount codes, bundle offers, seasonal promotions, or limited-time dining specials.

• Promotional coupon codes must be entered during checkout prior to payment completion
• Only one promotional code can be applied per order unless explicitly stated otherwise
• Discount codes cannot be applied retroactively to previously completed purchases
• Promotional codes cannot be exchanged for cash, credits, or gift certificates
• ZENIOVAN reserves the right to modify or terminate promotions at any time

9. Fragile Shipping, Delivery & Transit Damage Protocol

Ceramics require purposeful cushioning and specialized protective packaging. Shipping methods, handling windows, and tracking provisions are governed by our Shipping Policy.

10. Returns, Exchanges & 30-Day Window

We want you to feel confident in your tableware selection. Unused items in their original condition and packaging may be returned within 30 days of delivery pursuant to our Return Policy.

Because ceramics are fragile, returned items must be repacked with equal care using original protective cushioning. Items returned without prior support authorization cannot be accepted.

11. Permitted Personal Use & Commercial Restrictions

Tableware purchased through zeniovan.com is intended for lawful personal, residential dining, hospitality staging, or gifting purposes.

Unauthorized commercial redistribution, bulk resale under another brand mark, relabeling, or systematic unapproved extraction of our catalog products without explicit written consent from Xi'an Rongxinda Technology Co., Ltd. is strictly prohibited. For commercial wholesale partnerships, please contact service@zeniovan.com.

12. Intellectual Property Rights

All brand names, trademarks, photography, tableware styling imagery, website graphics, layouts, UI code, product descriptions, and written content published on zeniovan.com are the exclusive intellectual property of ZENIOVAN and Xi'an Rongxinda Technology Co., Ltd.

No portion of this website may be copied, reproduced, displayed, scraped, or commercially exploited without our express prior written permission.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ZENIOVAN and Xi'an Rongxinda Technology Co., Ltd. shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of our website, product handling, or delayed deliveries.

Nothing in these Terms limits or excludes statutory consumer rights that cannot be waived or modified under applicable national consumer protection statutes.

14. Modifications to Terms of Service

We may update these Terms periodically to reflect additions to our tableware collection, enhancements in storefront features, or updates in statutory e-commerce legislation.

Any amendments become effective immediately upon posting to this page. Continued browsing of zeniovan.com or placement of subsequent orders confirms your agreement to the updated Terms.